Last updated: 22 October 2026
Who we are
This policy explains how Clearfix Repairs (CLEARFIX, “we”, “us”) handles personal information collected through our website at clearfixrepairs.co.za and through the contact options it offers.
Information we collect
We only collect the information you choose to give us. Depending on the form you use, this can include:
- your name and phone number;
- your email address (optional);
- your suburb or area (on the booking form);
- the appliance, brand and model, the service you need and a description of the problem.
The website does not use analytics, advertising trackers or cookies, and it does not ask you to create an account. Our web host may keep standard server logs (such as IP addresses and the pages requested) to run and secure the website.
How we use your information
We use the information you send us to:
- respond to your enquiry and contact you about your repair;
- arrange, carry out and follow up on a repair you have asked for;
- keep a record of our communication with you.
We don’t sell your personal information, and we don’t use it for marketing without your permission.
How enquiries are handled
The website offers three ways to contact us:
- Enquiry and booking forms. When online sending is set up, the details you submit are delivered to us by email through a form-processing service. Until then, the forms do not send anything and instead offer WhatsApp or a phone call.
- WhatsApp. If you choose “Send via WhatsApp” or tap a WhatsApp button, WhatsApp opens with your message, and you decide whether to send it. Messages sent this way are handled by WhatsApp under its own privacy policy.
- Phone. Tapping a phone number opens your phone’s dialler.
How long we keep it
We keep enquiry information only for as long as we need it to deal with your enquiry or repair and to meet any legal or record-keeping obligations. After that, we delete it.
Keeping it secure
We take reasonable steps to protect the personal information we hold against loss, misuse and unauthorised access. No method of sending information over the internet is completely secure, so please don’t include sensitive information (such as ID or bank details) in our forms.
Your rights
South Africa’s Protection of Personal Information Act, 2013 (POPIA) gives you rights over your personal information. These include the right to ask what personal information we hold about you, to ask us to correct or delete it, and to object to certain uses of it. You also have the right to lodge a complaint with the Information Regulator.
To make a request, contact us using the details below.
Changes to this policy
We may update this policy if our website or the way we handle information changes. The “last updated” date at the top shows when it was last revised.
Contact us
For any questions about this policy or your personal information, contact us:
Call 072 153 3509 or send a WhatsApp to 078 569 2870. You can also email .